Privacy Policy

Pixel Park Studio ("we", "us" or "our") is committed to protecting your privacy and handling your personal information in a safe and responsible way. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit pixelparkstudios.com (the "Site") or contact us for photography, creative or marketing services.

1. Who we are & contact

Data Controller: Pixel Park Studio.
Email: contact.pixelpark@gmail.com
For privacy requests (access / correction / deletion / portability / objections), email us at the address above.

2. What personal data we collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact & lead data: name, phone number, email, company name, website, city, notes about your enquiry (collected via Contact Form 7, WP forms, email or phone).
• Transactional data: invoices, payments, booking details, dates and service details (if you hire us).
• Photographic content: images, product photos, model photographs and other media that you provide or that we produce when delivering services.
• Technical & usage data: IP address, browser / device type, pages visited, referral URL, cookies and analytics (Google Analytics, Facebook Pixel, etc.).
• Communications: support requests, emails and messages exchanged with our team, recordings of calls where applicable.
• Marketing preferences: whether you have opted in to receive newsletters or promotional messages.

3. How we collect data

• Directly from you: when you fill forms (Contact Form 7 or other), email us, call, or give us images or files for shoots.
• Automatically: via cookies and analytics when you browse our Site.
• From third parties: payment providers, marketing platforms, or if you provide references and collaborator details.

4. Why we use personal data (purposes)

We process personal data to:

• Respond to enquiries, provide quotes, and manage bookings.
• Deliver photography, editing, retouching and related creative services.
• Send transactional emails (booking confirmations, invoices, updates).
• Run marketing communications if you opt in (newsletters, offers).
• Improve our Site and services using aggregated analytics.
• Comply with legal obligations (tax/finance records, lawful requests).
• Display or use produced images in our portfolio/marketing only with proper consent (see below).

5. Legal basis & consent

For users in jurisdictions with specific privacy laws (e.g., GDPR), we rely on one or more of the following lawful bases: consent, contract performance, legitimate interests (e.g., operating and improving our business), or legal obligation. By providing data through our contact forms or booking systems you consent to the use described here.

6. Photography, usage rights & portfolio

Client content: Images and media you provide remain your property. When we create images for you, our standard commercial agreement will set out ownership and licence terms — please read your contract or invoice.

Portfolio usage: We may request permission to showcase final images in our portfolio, website, social channels, and marketing materials. We will obtain explicit consent (written or email) before publishing images that identify private individuals or that your contract requires confidentiality for. You may revoke portfolio consent at any time by emailing us; we will stop further promotion and can remove images from our channels where technically feasible.

7. Cookies & tracking

We use cookies and similar technologies to improve Site functionality and measure performance. Typical cookies include:

• Essential cookies: required for site functionality (forms, security).
• Analytics cookies: Google Analytics or similar to measure site usage.
• Marketing/tracking cookies: Facebook Pixel, Google Ads to run and measure ad campaigns.

You can manage or opt out of cookies in your browser settings. Disabling analytics/marketing cookies will reduce personalized advertising.

8. Third-party services & data sharing

We use and share data with trusted service providers for hosting, email delivery, payments and marketing. Typical providers include:

• Website & hosting: WordPress, your web host
• Email/Sending: SMTP providers, Google Workspace / hosting mail
• Forms & lead capture: Contact Form 7 (stored in WordPress), other form plugins
• Analytics & ads: Google Analytics, Google Ads, Facebook/Meta Pixel
• Payment processors (when applicable): Stripe/PayU/Razorpay or similar

We require these providers to follow reasonable security practices and only process data for our purposes. We do not sell personal data to third parties.

9. Email deliverability & spam prevention

To reduce the risk of our emails going to spam we recommend using a domain-based email (for example, no-reply@yourdomain.com) and setting up SPF/DKIM/DMARC records. If you are not receiving our emails, check spam folders and contact us at contact.pixelpark@gmail.com.

10. Data retention

We retain personal data only as long as necessary for the purpose collected, including to comply with legal, tax, or business record obligations. Typical retention:

• Lead/contact details: retained for up to 3 years unless you request deletion sooner.
• Financial records & invoices: retained for statutory period (usually 7 years for tax).
• Produced images: retention subject to your contract. If no contract exists, we may keep portfolio copies with consent until revoked.

11. Security

We implement reasonable technical and organisational measures (encryption in transit, access controls, secure hosting, regular updates) to protect personal data. However, no internet transmission is 100% secure — if you suspect a breach, contact us immediately.

12. Transfers outside your country

Some service providers may process data outside India. When this occurs, we use standard contractual protections and choose providers who comply with recognised security standards.

13. Children

We do not knowingly collect personal information from children under 16 without parental consent. If we learn we have collected data from a child under applicable age limits, we will delete it promptly on request.

14. Your rights

Depending on your jurisdiction, you may have rights including: access, correction, deletion, portability, restriction of processing, objection to processing, and withdrawing consent. To exercise your rights, contact us at contact.pixelpark@gmail.com. We may require identity verification before fulfilling requests.

15. Marketing preferences & opt-out

If you have opted in to marketing communications, you can unsubscribe at any time using the link in any marketing email or by emailing contact.pixelpark@gmail.com. We will respect opt-out requests within a reasonable period.

16. Links to other websites

Our Site may include links to third-party websites (e.g., marketplaces, social platforms). We are not responsible for the privacy practices of those sites — please review their privacy policies before sharing personal information.

17. How to complain

If you are not satisfied with our response to a privacy request, you can escalate the matter to an appropriate supervisory authority in your jurisdiction (for example, the Data Protection Authority as per local law). We will cooperate with lawful investigations.

18. Changes to this policy

We may update this Privacy Policy occasionally. We will publish the updated policy on our Site with a revised "Effective date". Significant changes will be communicated by email if we hold your contact details.